WearEver Admiration 12 pc Cook Set - Gray Review

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(More customer reviews)I bought a set of Wearever Hard Anodized cookwear about 10 years ago. At the time, I paid approx. $175 for the set. We have been fanatical about never using sharp objects with the teflon coating. As a result, the interior of the pans are in very good shape. My problem is with the anodized finish and handles which have not held up at all. While out shopping for new cookwear, I came across the new Wearever sets. Prominently displayed on their packaging is printed "Guaranteed Forever." I went home and decided to call their customer service to see if my cookwear could be replaced under warranty. What happened from there was an excercise in poor customer service.
The representaive on the phone proceeded to tell me all the things that would not be covered by their warranty, before I could even explain what the issue was with my pans. Suffice it to say the exclusions were so numerous and burdensome that I was given the impression that it would be a waste of time to even bother sending this cookware in because they would be looking for a reason to deny sending you a replacement.
For example, he told me that they would not honor the warranty if the cookwear had been improperly washed or got too hot. Hmmmmm, I thought. What good is cookwear if you don't heat food in it and wash it afterwards. He explained that it couldn't be washed in the dishwasher. Fair enough, I thought. We always wash it by hand because of the space they take up, however, I cannot say that a babysitter, housekeeper, mother in law etc.. has not run them through the dishwaser. If that will void the warranty, perhaps they should stamp "NOT DISHWASHER SAFE" on the bottom of these things. They could also print that on the outside of the carton that they sell them in.
I called back and asked to speak with a supervisor, and pretty much got the same story and attitude. If you send your cookwear in, we will take 4-6 weeks to make a determination on whether or not we will replace it. We reserve the right to replace it with something else (because we don't make your style anymore). The long and short of it is: If you decide to buy Wearever cookware, don't expect to ever have anything replaced under the warranty. If you are brave enough to send your cookware to them for replacement, plan on eating out at a resturant for a month and a half. These folks are apparently experts at dissuading consumers from exercising their rights under their warranty. Fool me once, shame on you... I will avoid cookware made by Wearever, Mirro, T-Fal, and their other brands.

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Gray Nonstick Exterior - Nonstick Interior - Riveted Stay-Cool Handles - Glass Covers. 1 Qt. & 2 Qt. Sauce/Cover, 5 Qt Dutch Oven/Cover, 8 & 10 Sautes, 4 Utensils

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